Support

How can we help?

If something is not working as expected, send a few details and we will help you get your recipe vault back on track.

Before you email

Please include your device model, iOS or iPadOS version, Recipe Keepsake version, and what you were trying to do.

iCloud sync

Make sure iCloud is enabled for the same Apple ID on each device. Large recipe collections and original files can take time to appear on a new device.

AI tools

AI cleanup, recipe generation, and scaling require an internet connection. If the service is busy, try again shortly. If you see an error such as "OpenAI returned 426", update Recipe Keepsake from the App Store and try again.

Original files

Recipe Keepsake can store the original scan, PDF, or image alongside the recipe card. Keep enough iCloud/device storage available for larger files.

Purchases

If Pro does not unlock after purchase, use Restore Purchases in the app while signed in with the Apple ID used to buy it.

Privacy

Read the privacy policy for details about local storage, iCloud sync, and AI feature processing.

Frequently asked questions

How much does Pro cost?: Pro pricing is shown inside the app on the App Store. The price may vary by region. You start with 10 free AI credits and can upgrade at any time from within the app.
Is my recipe data private?: Yes. Your recipes are stored on your device and in your private iCloud account. Recipe data is not stored on our servers. AI features only process the specific recipe content you send, and your data is not used to train AI models.
How do I save a recipe from a website?: With Pro, you can import web recipes directly from Safari using the iOS share sheet. You can also copy recipe text, paste it into the app, and use AI Scan & Clean to format it automatically.
What happens if I switch phones?: If iCloud sync is enabled, your recipes will sync automatically to your new device when you sign in with the same Apple ID. Large collections with original files may take some time to fully download.
Can I share recipes with family?: Yes. With Pro you can share recipe bundles with other Recipe Keepsake users. You can also export shopping lists to Notes, Messages, email, or any app on your device.
Does the app work offline?: Yes. Your recipe vault is stored on your device and works fully offline. AI features such as Scan & Clean, recipe generation, and scaling require an internet connection to process.
Why do I see "OpenAI returned 426" when using AI features?: This means your installed version of Recipe Keepsake needs to be updated before AI cleanup or recipe generation can continue. Open the App Store, update Recipe Keepsake to the latest version, then try the AI action again.
How do I restore a Pro purchase on a new device?: Open the app, go to the upgrade screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used when you originally purchased Pro.
What file types can I import?: Recipe Keepsake accepts photos (JPEG, PNG, HEIC), PDFs, and plain text. You can also paste text directly or save web recipes via the share sheet (Pro). The original file is stored alongside the cleaned recipe card.